We want you to be happy with your order, but if by any chance you're not 100% happy, we accept returns/exchanges as long as the request is made within 14 working days of receiving your item.
Please email us to begin the process at: ragsnrituals@gmail.com We will be glad to assist you.
Please note! The buyer is responsible for return shipping chargesexcept when we made the mistake (an item is damaged when it reaches you or you were sent an incorrect item)
Your refund or exchange item will be issued on receipt of the returned item.
In the rare event that your item does arrive damaged, please take photographs of the damage and contact us within 48 hoursof receiving the item.
If your item is lost in the post, which can often happen with international orders, do not worry, we will do our best to find out what happened and either issue you with a replacement or a refund upon your request, so do get in touch if you think your order has gone missing.
Please note we cannot accept refunds after the 14 days have passed and we cannot accept refunds or exchanges on earrings or underwear for hygiene reasons.
Please return your items to us in their original condition, without pet hairs or odor. We cannot refund money for items that are in an unsalable condition or shoes that have been worn.
Frequently Asked Questions
1. HOW DO I GET IN TOUCH?
You may contact us via e-mail. The address is: ragsnrituals@gmail.com. E-mails are responded to Mon-Fri. At Rags n Rituals, we always put the customer first, you can expect a response within 2 working days.
2.PRODUCT INFORMATION
How do I check what size I need?
Our size guides can be found on the individual product page and will state measurements in cm or inches.
PLEASE NOTE: Some items do come up smaller so PLEASE CHECK!
- If you are unsure of the size you need, we recommend you measure a garment you already own and compare it to our size guide. If you need any further information, please contact us and we will be happy to help.
Will out of stock items come back?
We make every effort to keep our website as up-to-date as possible, however many product lines are fast moving and in limited supply, and some sizes may run out and therefore no longer be available. Where possible we receive top-up of these items, but many items are 'one hit only' so there will be no more!
3. HOW DOES SHIPPING WORK?
Please visit our shipping page for more information: Shipping page
4. WHAT IF I NEED TO RETURN SOMETHING?
No worries! Send emails to ragsnrituals@gmail.com and we'll help guide you through the process.
Please read our full returns policy on our returns page before doing so
5. MY ITEM HASN'T ARRIVED YET. WHAT SHOULD I DO?
You will be sent a tracking number when your item has been shipped. You can check the progress of your delivery using this.
If for some reason this is not working or you see something that doesn't make sense, simply email us at ragsnrituals@gmail.com We are more than happy to help you and we will try to find out where your item is
If your item is lost in the post, do not worry. We will do our best to find out what happened and either issue you with a replacement or a refund upon your request, so do get in touch if you think your order has gone missing.
We value our customers and customer satisfaction is our number one priority. We want you to be happy so that you will shop with us again and tell your friends about us :) Any queries at all, email us at: ragsnrituals@gmail.com
6. PAYMENT INFORMATION
What types of payment do you accept?
We accept Paypal via the super fast express Paypal checkout.
We also accept Apple pay, Google pay and all major credit/debit cards
7. WHY DO I SEE DOLLARS AT THE CHECKOUT?
We have a built in currency converter on our website. You will see your own currency while browsing and US dollars at the checkout as this is the default currency of our store.
The amount will then be converted from US dollars into your currency
We are not responsible for any discrepancies due to fluctuating exchange rates
8. HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email and we will get back to you as soon as we can.
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