We want you to be happy with your order. Please note that we do not accept returns/exchanges for fitting problems, so please make sure to choose the correct sizes on the product listings. We have individual size charts on each product page, please do not choose your regular size without checking this first. If a size chart is missing or you are unsure, you are always welcome to email us at firstname.lastname@example.org with your query.
- In the rare event that your item does arrive damaged or not as described, please take photographs of the damage and contact us within 48 hours of receiving the item. We will issue you with a full refund or a replacement for the damaged item.
Incorrect item received
- If you have accidentally been sent a different item or size to the one you purchased, please email us photographs of the item and the original packaging with the tracking number visible. We will send you a replacement or refund you the amount once your request has been approved. We will not ask you to return the item you received.
- If your item is lost in the post, which can often happen with international orders, do not worry, we will do our best to find out what happened and either issue you with a replacement or a refund upon your request, so do get in touch if you think your order has gone missing.